Quality Circles
This concept introduces managers and business owners to a risk-free way to engage employees in the process of decision-making and shift organisations toward a more participative culture.
Technique Overview
Quality Circles Definition
Quality circles are small groups of employees who meet frequently to help resolve company quality problems and provide recommendations to management (Kerzner, 2009: 878).
Quality Circles Description *
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Business Evidence
Strengths, weaknesses and examples of Quality Circles *
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Business Application
Implementation, success factors and measures of Quality Circles *
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Professional Tools
Quality Circles videos and downloads *
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Further Reading
Quality Circles web and print resources *
Quality Circles references (4 of up to 20) *
- Basu, R. (2004) Implementing Quality. Thomson, London.
- Brahm, C. and Kleiner, B.H. (1996) Advantages and Disadvantages of Group Decision-making Approaches. Team Performance Management: An International Journal, Vol. 2(1), pp. 30-35.
- CIMA (2005) CIMA Official Terminology. The Chartered Institute of Management Accountants, Oxford, UK.
- Colman, R. (2002) Shifting into High Gear: Honda Canada Drives Process Innovation with its Employees. CMA Management Magazine, October.
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