Backsourcing


Backsourcing describes the process of when a firm recalls back in-house the services that it previously outsourced to another company. Clearly identifiable implementation stages are provided and potential risks and drawbacks are discussed.

Technique Overview

Backsourcing

Backsourcing Definition

Backsourcing describes the process of when a firm recalls back in-house the services that it previously outsourced to another company. The term is often used interchangeably with the term “insourcing”, although insourcing can refer to running a process “in-house” in general and not only to activities that had at some point been outsourced (Allen, 2006).

Backsourcing Description *

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Business Evidence

Strengths, weaknesses and examples of Backsourcing *

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Business Application

Implementation, success factors and measures of Backsourcing *

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Professional Tools

Backsourcing videos and downloads *

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Further Reading

Backsourcing web and print resources *

Backsourcing references (4 of up to 20) *

  • Allen, P. (2006) Service Orientation. Winning Strategies and Best Practices, Cambridge University Press, Cambridge.
  • Bhagwatwar, A., Hackney, R., and Desouza, K.C. (2011) Considerations for Information Systems “Backsourcing”: A Framework for Knowledge Reintegration, Information Systems Management, Vol. 28 (2), pp. 165-173.
  • Browning, L. (2008) Taxpayer Advocate Says Outsourcing at I.R.S. Is Inept, The New York Times, Published on 14 March 2008, Available online at: http://www.nytimes.com/2008/03/14/business/14tax.html
  • Chadee, D. and Raman, R. (2009) International Outsourcing of Information Technology Services: Review and Future Directions, International Marketing Review, Vol. 26 (4/5), pp. 411-438.

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