Benchmarking

Benchmarking Definition

Benchmarking is a continuous and systematic process for evaluating the products, services and work processes of organisations that are recognised as representing best practice for the purpose of organisational improvement (Spendolini, 1992).

Benchmarking Description *

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Strengths, weaknesses and examples of Benchmarking *

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Implementation, success factors and measures of Benchmarking *

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Benchmarking videos and downloads *

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Benchmarking web and print resources *

Benchmarking references (4 of up to 20) *

• Broderick, A., Garry, T. and Beasley, M. (2010) The Need for Adaptive Processes of Benchmarking in Small Business-to-Business Services. Journal of Business and Industrial Marketing, Vol. 25(5), pp. 324–337.
• Burnes, B. (2009) Managing Change. (5th Ed.) Pearson Education: Essex, UK.
• Czarnecki, M.T. (1999) Managing by Measuring: How to Improve Your Organization's Performance Through Effective Benchmarking. Amacom: New York.
• Davies, A. and Kochbar, A. (2002) Manufacturing Best Practice and Performance Studies: A Critique. International Journal of Operations and Production Management, Vol. 22(3), pp. 289-305.

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